Return Policy

At Clarovide, your satisfaction is our top priority. If your order isn’t quite right, we’re here to help make it right.

Order Cancellations

You may cancel your order at any time before it ships. Once your order is on its way, cancellations are no longer possible — but you’re welcome to request a return or exchange after receiving the item. Just reach out to us at clarovide@163.com.

How to Return an Item

  1. Email our Customer Service team at clarovide@163.com with your order number, the item(s) you wish to return, and the reason.

  2. You’ll receive return instructions from us within 1–2 business days.

  3. Carefully pack the item(s) in original condition and packaging.

  4. Drop off the package at your local post office or courier.

Returns are usually processed within 5 business days after we receive the item. Refunds will be issued to your original payment method. Please note, your bank may take 5–10 business days to reflect the refund.

Return Conditions

  • Returns must be initiated within 30 days of delivery.

  • Items must be unused, unwashed, undamaged, and in original packaging.

  • Items marked as Final Sale or Non-Returnable are not eligible for return.

  • If the return is due to a product defect or shipping error on our part, we will cover the return shipping.

  • If the return is due to sizing or personal preference, customers are responsible for the return shipping fees.

Exchanges & Sizing

If you need a different size, we’re happy to help! Customers may request a free size exchange, but are responsible for the cost of returning the original item. Once received and inspected, we’ll send out the new size.

If you're unsure about sizing, feel free to contact us before placing your order — we’re happy to assist!

Important Notes

  • Do not return packages to the sender's address on the original parcel. We’ll provide the correct return address via email.

  • Returns sent without prior approval may not be accepted.

  • We are not responsible for returns lost due to incorrect shipping info provided at checkout.

  • Shipping fees and shipping insurance are non-refundable unless the return is due to our error.